Storage Little Ilford Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Little Ilford provides storage services and related removal, collection and delivery services to customers. By placing a booking, paying a deposit, using our storage facilities or instructing us to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings given below.
Customer means the person, firm or company requesting storage or related services from Storage Little Ilford.
Storage Facility means any premises or unit operated or managed by Storage Little Ilford where goods are stored.
Services means storage of goods and any associated services including but not limited to packing, loading, unloading, handling, removal, collection, delivery and transport of goods.
Goods means all items accepted by Storage Little Ilford for storage or handling on behalf of the Customer.
Agreement means the contract between Storage Little Ilford and the Customer comprising these Terms and Conditions and any written quotation, booking confirmation or service schedule issued by Storage Little Ilford.
2. Scope of Services
Storage Little Ilford provides storage services for personal and business goods, together with optional removal and transport services within its normal service area. The precise scope of Services, including collection and delivery locations, storage unit size, duration and any additional handling, will be set out in a quotation or booking confirmation issued to the Customer.
All Services are subject to availability and to these Terms and Conditions. Storage Little Ilford reserves the right to refuse any order or any Goods which it reasonably considers unsuitable, unsafe or contrary to law or regulations.
3. Booking Process
3.1 Quotations
Any quotation issued by Storage Little Ilford for storage or related Services is an invitation to treat and not a binding offer. Quotations are usually based on the information supplied by the Customer regarding the volume, nature and location of the Goods, access conditions and timing requirements. If any of this information is inaccurate or changes, Storage Little Ilford reserves the right to amend or withdraw the quotation.
Unless otherwise stated in writing, quotations are valid for a limited period from the date of issue. Quotations do not include insurance cover for the Goods unless this is expressly stated.
3.2 Placing a Booking
A booking is made when the Customer confirms acceptance of a quotation or service proposal and Storage Little Ilford issues a booking confirmation. Acceptance may be given verbally or in writing, but the booking is not fully secured until Storage Little Ilford has confirmed availability and, where required, received any applicable deposit or advance payment.
By placing a booking, the Customer warrants that they are the owner of the Goods or otherwise have full authority of the owner to enter into this Agreement.
3.3 Changes to Bookings
The Customer must notify Storage Little Ilford as soon as possible if there are any changes to the requested date, time, location, unit size, access, or the nature or quantity of the Goods. Storage Little Ilford will use reasonable efforts to accommodate changes, but cannot guarantee that amended dates or services will be available.
Changes may result in additional charges, which Storage Little Ilford will notify to the Customer before proceeding. If the Customer does not accept any revised charges, the original booking may be treated as cancelled in accordance with the cancellation provisions in these Terms and Conditions.
4. Payments and Charges
4.1 Pricing
Charges for Services are as set out in the quotation, tariff or booking confirmation. Prices may depend on factors including storage unit size, duration, access requirements, service area, timing, labour involved and any additional services such as packing, removal or special handling.
4.2 Deposits and Advance Payments
Storage Little Ilford may require payment of a deposit or initial storage period in advance to secure a booking. Any required deposit amount will be notified to the Customer at the time of booking. Deposits may be non refundable in circumstances described in the cancellation clauses below.
4.3 Payment Terms
Unless otherwise agreed in writing, storage charges are payable in advance for the agreed rental period. For ongoing storage, charges are usually payable on a recurring basis. Removal, transport and additional services are payable as set out in the booking confirmation or invoice and may be due in advance or on completion as specified.
Payments must be made using an accepted payment method. The Customer is responsible for ensuring that payments are made on or before the due date. Storage Little Ilford reserves the right to charge interest on overdue amounts at the statutory rate and to recover reasonable costs incurred in pursuing unpaid charges.
4.4 Failure to Pay
If the Customer fails to pay any sums due on time, Storage Little Ilford may, after giving reasonable notice, suspend access to the Storage Facility, withhold delivery of Goods, retain the Goods as security for payment, and ultimately exercise a right of sale or disposal of the Goods in accordance with applicable law to recover outstanding charges and costs.
5. Cancellations and Postponements
5.1 Cancellation by the Customer
The Customer may cancel a booking by providing notice to Storage Little Ilford. The following conditions apply unless a different policy is expressly stated in the booking confirmation.
If the Customer cancels more than a reasonable minimum notice period before the scheduled start of Services, any deposit or pre payment may be refunded in whole or in part at the discretion of Storage Little Ilford, less any reasonable administrative or preparatory costs already incurred.
If the Customer cancels within a shorter period before the scheduled start, Storage Little Ilford may retain all or part of the deposit or charge a cancellation fee to reflect loss of business, staff and vehicle allocation, and other costs.
Where Services have already commenced, the Customer will remain liable for all charges for Services performed up to the time of cancellation and may be liable for minimum storage or service charges as applicable.
5.2 Postponement
If the Customer requests that the Services be postponed, Storage Little Ilford will make reasonable efforts to rearrange the date or time, subject to availability. A postponement may be treated as a cancellation and re booking for the purpose of cancellation fees, depending on the notice given and the extent of disruption caused.
5.3 Cancellation by Storage Little Ilford
Storage Little Ilford may cancel or suspend Services if the Customer is in breach of these Terms and Conditions, fails to pay any amounts due, provides misleading information about the Goods or access, or if Storage Little Ilford reasonably believes that the Goods present a risk to safety, security or compliance with law.
In the event of cancellation by Storage Little Ilford for reasons other than breach by the Customer, any pre payments for unperformed Services will be refunded. Storage Little Ilford shall not otherwise be liable for any consequential losses arising from such cancellation, subject to the liability provisions below.
6. Customer Obligations
The Customer must:
Ensure that all information provided regarding the Goods, access, locations and timing is accurate and complete.
Pack and secure Goods suitably for storage and transport, unless packing services have been expressly requested and supplied.
Ensure that no prohibited or hazardous items are presented for storage or transport, including but not limited to explosives, firearms, flammable or corrosive substances, illegal goods, perishable items or waste.
Comply with all site rules and instructions notified by Storage Little Ilford when accessing the Storage Facility.
Promptly notify Storage Little Ilford of any change of contact details or billing details.
7. Access to Storage Facility
Customer access to the Storage Facility or individual storage units is subject to Storage Little Ilford operational hours, security procedures and any agreed access arrangements. Storage Little Ilford may restrict or suspend access temporarily for maintenance, safety or security reasons, and will, where reasonably possible, provide prior notice.
The Customer must not allow unauthorised persons to enter restricted areas or share access codes, keys or security credentials without prior consent from Storage Little Ilford. The Customer is responsible for the conduct of any person they permit to access the Storage Facility or their stored Goods.
8. Liability and Risk
8.1 Customer Responsibility for Insurance
All Goods are stored and handled at the Customer’s own risk. The Customer is responsible for arranging and maintaining adequate insurance cover for the Goods against loss, damage or theft while in storage or during handling and transport, unless a separate written agreement specifies that insurance is included.
8.2 Limits on Storage Little Ilford Liability
Storage Little Ilford will exercise reasonable care and skill in providing the Services. However, storage and handling inherently involve risks, and Storage Little Ilford shall not be liable for any loss, damage, deterioration or theft of the Goods except where directly caused by its negligence or breach of contract.
Where liability is established, Storage Little Ilford liability shall, to the maximum extent permitted by law, be limited to the lesser of the replacement cost of the Goods, the repair cost of the affected items, or a reasonable fixed amount per incident or per unit of storage, as may be specified in any applicable tariff or agreement. Storage Little Ilford shall not be liable for indirect or consequential losses, loss of profit, loss of use, emotional distress or similar.
8.3 Excluded Causes
Storage Little Ilford shall not be liable for loss or damage arising from any of the following causes, except to the extent that law does not permit such exclusion.
Inherent vice or characteristics of the Goods, including deterioration, leakage, fragility or sensitivity.
Normal wear and tear, ageing, rust, corrosion, warping, or changes in temperature or humidity.
Acts or omissions of the Customer or third parties not under the control of Storage Little Ilford.
Force majeure events including but not limited to fire, flood, storm, natural disaster, industrial dispute, civil disturbance, acts of terrorism or public authority intervention.
8.4 Time Limits for Claims
The Customer must inspect Goods as soon as reasonably practicable on removal from storage or upon delivery. Any apparent damage or shortage must be notified to Storage Little Ilford in writing within a reasonable period. Storage Little Ilford shall not be liable for any claim reported after an excessive delay where such delay materially prejudices investigation.
9. Waste and Environmental Regulations
9.1 Prohibited Waste
The Storage Facility is not a waste disposal site. The Customer must not bring or leave waste, rubbish or unwanted items for disposal unless a specific waste removal service has been agreed in writing and the relevant charges have been accepted.
Prohibited waste includes, without limitation, household refuse, builder’s rubble, hazardous substances, clinical waste, contaminated materials and any items which are illegal to store or dispose of under applicable law.
9.2 Customer Duties
The Customer is responsible for ensuring that all Goods presented for storage are clean, safe and compliant with environmental and waste regulations. If any Goods are found to be unlawful, hazardous or unsuitable, Storage Little Ilford may refuse them, require their removal, or arrange for their safe disposal at the Customer’s expense.
9.3 Disposal of Abandoned Goods
If the Customer fails to pay charges, does not respond to correspondence, or appears to have abandoned the Goods, Storage Little Ilford may, after taking reasonable steps to contact the Customer, treat the Goods as abandoned. In such circumstances, Storage Little Ilford may remove, sell, recycle or dispose of the Goods in accordance with applicable laws and regulations. Proceeds of any sale may be used to offset outstanding charges and reasonable costs, with any balance being held for the Customer, subject to applicable law.
10. Term and Termination of Storage
Storage is provided for the agreed term, which may be fixed or rolling, as set out in the booking confirmation. At the end of the term, the Customer must remove all Goods and leave the storage unit clean and free of debris.
Either party may terminate ongoing storage by giving the period of notice stated in the agreement or, if none is stated, a reasonable notice period. On termination, all outstanding charges must be paid and all Goods removed promptly. If the Customer fails to remove Goods, Storage Little Ilford may exercise its rights to treat Goods as abandoned and to dispose of them in accordance with these Terms and Conditions.
11. Data Protection and Privacy
Storage Little Ilford may collect and process personal information about the Customer for the purposes of administering bookings, providing Services, managing accounts, handling payments, preventing fraud and complying with legal obligations. Personal information will be handled in accordance with applicable data protection legislation.
By entering into this Agreement, the Customer consents to Storage Little Ilford using their contact details for necessary communication regarding Services and account management. The Customer may update their contact details at any time by notifying Storage Little Ilford.
12. General Provisions
12.1 Variation
Storage Little Ilford may amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date of publication. For existing storage agreements, Storage Little Ilford will give reasonable notice of any material changes that may affect the Customer’s rights or obligations.
12.2 Assignment
The Customer may not assign or transfer their rights or obligations under this Agreement without the prior written consent of Storage Little Ilford. Storage Little Ilford may assign or subcontract any of its rights or obligations, provided that this does not materially reduce the level of service provided to the Customer.
12.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
12.4 Entire Agreement
This Agreement constitutes the entire agreement between Storage Little Ilford and the Customer in relation to the Services and supersedes any previous understandings, representations or agreements, whether written or oral, relating to the same subject matter.
13. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter.
By using the storage and related services provided by Storage Little Ilford, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
